Terms and Conditions of Sale
Online and Phone Orders Only.
These Terms and Conditions were last updated on March 2020.
This section tells you about the terms and conditions on which we supply any of the products (Products) listed on www.stompa.com (our site).
Please read these terms and conditions carefully before ordering any Products from our site. When placing an order, you will be invited to agree to these terms and conditions by ticking the box marked "I agree to the terms and conditions". If you dont accept the terms and conditions by ticking this box, you will not be able to order any Products from our site.
We have been monitoring the situation very closely and during the current situation we have suspended our Assembly Service.
All orders processed during these restrictions will be non-contact, door step delivery only. This is to protect both our customers and our delivery teams.
If you do want to include Assembly with your order, please make Jade our Logistics partner aware of this and they will glady put you in priority planning for when the situation improves.
If after booking your situation changes and you need to delay your delivery for any reason, please call Jade Logistics our delivery partners on 0115 822000.
During these testing times we ask all our customers to please email rather than call our office
Order enquiries please Email:
1. Information About Us
www.stompa.com is a site operated by Nordika DesignLtd. (we, our, us). We are registered in England 3342838. Vat Registration No GB 708 2381 42. Registered Office: High Rigg, Panorama Drive, Ilkley, West Yorkshire, LS29 9RA.
2. Service Availability
All prices quoted on our site above £175 include delivery and or Assembly depending which model you choose to UK mainland post codes only. If your basket total is below £175 you will incur a £15 delivery surcharge. For orders outside the UK mainland please call our office before ordering to get a price for your delivery. Including orders from customers located in Northern Ireland, the Isle of Wight, the Shetland Islands, the Channel Islands, the Scilly Islands and the Isle of Man. We are now also able to deliver to Belgium, Holland, France and Germany please call for a full quote before placing your order online.
3. Your status
By placing an order through our site you warrant that:
- you are legally capable to enter into binding contracts;
- you are at least 18 years old;
- you are resident in and require delivery to mainland Great Britain (other than those areas listed in section 10 below); and
- you are accessing our site from within mainland Great Britain.
4. Consumer Rights
If you are contracting as a consumer, you may cancel a Contract at any time within 7 working days, beginning on the day after you received the Products. Provided you comply with this clause and the Returns Policy (clause 11), and take reasonable care of the Products, you will receive a full refund of the price paid for the Products in accordance with our returns policy (set out in clause 11 below).
To cancel a Contract, you must inform us either by writing to us at Stompa, High Rigg, Panorama Drive, Ilkley, West Yorkshire, LS29 9RA or by sending an email to firstname.lastname@example.org
If the Products have been processed for delivery or have been delivered at the time you notify us of your wish to cancel the Contract, then the Products must be returned to us at your own cost and risk. We will arrange for the Products to be collected from you either by us or by a third party and will make a charge for providing this service.
You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. Taking reasonable care in relation to mattresses and soft furnishings includes, for example, not removing the protective packaging.
5. Ordering Products
After placing an order, you may receive an email from us acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will send you an email to confirm acceptance. The contract between us (Contract) will only be made when we send you the email confirming acceptance of your order and we have taken payment.
All items are subject to stock availability. We will inform you as soon as possible if, for any reason, the Products you have ordered are not available. Please note that, on rare occasions, stock may become unavailable after we have accepted your order. In such circumstances, we may need to cancel the Contract with you. In such circumstances, if we have taken payment from your credit card or debit card we will refund the amount paid by you in full and we will not have any other liability towards you.
7. Ordering Errors
You are able to make changes to your order up to the point at which you click on the submit order button on the Payment & Confirm section of the checkout process.
The price of the Products will be as quoted on our site, except in cases of obvious error. Please be aware that these prices include VAT and home delivery costs. Home Assembly is available as an extra chargeable service.
Due to the large number of Products on our site, it is always possible that some of the Products listed on our site may be incorrectly priced, despite our best efforts. We will normally verify prices as part of our order-handling procedure so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If the Products correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of the rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express credit and Charge Cards, Switch/Maestro debit cards, Delta debit cards, Visa Electron cards. Presently, we do not accept cash, cheques or gift vouchers as payment online or payment through PayPal. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. We will process your credit or debit card details immediately after you place your order.
Please note that delivery of the Products to you is conditional upon payment first having been made in full.
We aim to fulfil all orders within 15 working days of acceptance. However, if you are located in a remote area, delivery may take a little longer. Please note orders to offshore addresses including European countries listed below will be kerbside palletised deliveries only and assembly is not available in these areas they will be an additional charge for these areas.
- Orkney Islands
- Shetland Islands
- Isle of Wight
- Channel Islands
- Scilly Islands
- Isle of Man
- Northern Ireland
DELIVERY OR ASSEMBLY LEADTIME
The current leadtime for delivery and or assembly is 15 working days from the date we acknowledge your order.
When you have chosen the Products you want to buy from us, the delivery address will default automatically to the billing address you have entered for your payment card. If you want us to deliver your order to a different address, you can choose this option as you go through the checkout process. Although we will make every reasonable effort to ensure your Products are delivered within the timescales given above, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partners. Either we or our contractors will contact you to arrange for delivery of the Products and will give you a delivery time slot. If delivery is attempted during that time slot and you are not available to take delivery, we reserve the right to charge you for any loss that we may suffer as a result.
11. Returns Policy
If you have cancelled the Contract in accordance with clause 4 above and the Products have been processed for delivery or have been delivered to you then we will arrange for the Products to be collected from you. Following the collection of the Products from you, we will check that you have taken reasonable care of the Products. Subject to our being satisfied that you have taken reasonable care of the Products, we will process the refund to you as soon as possible, and, in any case, within 30 days following the day on which you have given notice of your cancellation of the Contract. In these circumstances, we will refund the price of Products in full. If the Products have been assembled there will be a reduction in the value of the refund to cover the assembly and disassembly charges, maximum per bed or wardrobe £198.00. For collection only where Stompa have not assembled the Products, there will be a charge of £50.00 deducted from the refund amount due to you. Unfortunately we are unable to accept returns on mattresses once the packaging has been opened.
If you have cancelled the Contract in accordance with clause 4 above and the Products have not been processed for delivery, then we will process the refund due to you as soon as possible and, in any case, within 30 days follows the day on which you gave us notice of cancellation of the Contract. If you cancel the Contract for any other reason (for example, if you think the Products are defective or they do not match their description), we will collect the Products from you and examine the returned Products. We will notify you of our decision regarding a refund within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. Products returned to us because of a defect will be refunded in full, including any charge we may have levied for the collection of the Products. In all cases, please ensure that the despatch note is returned with the Products as proof of purchase. We recommend that you take a copy for your own records.
We will refund you using the same method you used to pay for the Products.
Unfortunately we cannot stop an order once it's been confirmed by us. If you change your mind about your order after this point you can return the Products to us in accordance with this returns policy.
This returns policy does not affect your statutory rights in respect of defective Products.
12. Risk and Title
The Products will be at your risk from the time of delivery even if you have given us notice that you wish to cancel the Contract. Ownership of the Products will only pass to you at the time of delivery or (if later) when we receive full payment of all sums due in respect of the Products.
13. Your Information
14. Our Liability
In the event of a fault in our Products (including a defect or a Product not matching its description) notified to us within a reasonable time after delivery we will (subject to confirmation of the fault and provided that the Products have been treated by you in accordance with the guidelines and care instructions), exchange the Products or refund you in full, as per our Returns Policy (including any collection charges) but we shall not have any other liability towards you. This does not affect your statutory rights.
15. Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving Stompa employees), failure or delay on the part of a sub-contractor or supplier or acts of local or central Government or other competent authorities. This does not affect your statutory rights.
If any of these terms and conditions are held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.
17. Entire Agreement
These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of Products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorised Stompa employee.
18. Our Right To Vary These Terms And Conditions
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order Products from us.
19. Law And Jurisdiction
Contracts for the purchase of Products through our site are governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
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